Crisis & Safety Resources
You're not alone. If you're in immediate danger, call your local emergency number first. Then come back here — we're keeping a light on.
24/7 Hotlines
988 Suicide & Crisis Lifeline
United States · 24/7
Free, confidential mental-health crisis support.
Crisis Text Line
US / UK / CA / IE · 24/7
Text-based support with a trained counselor.
Text HOME to 741741 WebsiteRAINN — Sexual Assault Hotline
United States · 24/7
Confidential support for survivors and loved ones.
The Trevor Project
LGBTQ+ youth (US) · 24/7
Crisis support for LGBTQ+ young people.
Samaritans
United Kingdom & Ireland · 24/7
Anyone struggling to cope — judgment-free listening.
Lifeline Australia
Australia · 24/7
Crisis support and suicide prevention.
Befrienders Worldwide
Global · Varies
Directory of emotional-support helplines in 32 countries.
Find A Helpline
Global · Varies
Search verified helplines by country and topic.
Quick guidance
Before a session
- Share your itinerary and a check-in time with a trusted friend.
- Set your emergency contact inside Safety & Check-ins.
- Re-read the Cuddle Contract together at the start.
- Agree on a verbal safe word and a physical signal.
If something feels off
- Trust your gut — you can end any session at any moment, no reason needed.
- Move toward a public, well-lit space if possible.
- Use the SOS button (bottom-right) to alert Trust & Safety.
- Call your local emergency number for life-threatening situations.
After a difficult session
- File a post-session check-in honestly — it helps us protect everyone.
- Open a dispute with evidence if a Code-of-Conduct violation occurred.
- Reach out to a hotline above if you're feeling overwhelmed.
- Give yourself decompression time before booking again.
Heart of Hana staff are not licensed clinicians. The resources above are independent organizations — please reach them directly for clinical support. In a true emergency, always call your local emergency number.